Frequently Asked Questions
Everything you need to know about your Alpkit gear and orders.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $100, while a flat rate applies to smaller orders.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I care for my technical outdoor clothing?
To maintain performance, we recommend washing technical gear on a cool cycle with specialized detergent and avoiding fabric softeners which can damage waterproof coatings.
Do you offer a warranty on your products?
Yes, all Alpkit products come with a 3-year Alpine Bond warranty covering manufacturing defects in materials and workmanship.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking link. You can also view status updates by logging into your account dashboard.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible interest-free installments.